Perhaps I should explain myself better. You can get a summary report for several tickets easily, using the query functions. I have a need to get detailed reports for several tickets resulting from a query. We are looking at replacing our custom ticketing system with RT. Currently we offer full visibility to our clients by delivering them ticket logs with invoices. I'm looking to get the same functionality in RT.
________________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Smithson Sent: Wednesday, June 07, 2006 5:18 PM To: [email protected] Subject: [rt-users] detail reports Hi all. Is there any built-in function for displaying and printing detailed reports in RT? I only ask because I don't find such a function and I want to be sure before I start exploring other reporting options. David Smithson -------------------------------------- ActivSupport, Inc. - Your Flexible IT Partner Microsoft Gold Partner http://www.activsupport.com Director of Technical Services _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
