To whom it may concern, have checked RT wiki, and google which has information I could use to probably code this feature (using overlays and/or ?) Here is the idea: I added a custom field called 'Assigned to'for tickets; in addition to Owner and Requestor, the ticket can be 'Assigned to' someone (a User). I typed in the select-from values for this custom field but would have liked to have a dropdown (as there is for Owner for instance) so that 1) RT 'knows' these are valid Users and they correlate to core data and 2) I don't have to type them again. Do you think this is a reasonable addition, not just for our site but RT in general? Thank you. L. Evensen ps, sorry for the previous email with wrong name! |
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