To whom it may concern, I have looked in the RT wiki, which has information I could use to code this feature (by overlays and/or ?); I didn't find a reference to what I am asking about in Google, but I am probably not the first to suggest it. Here is the idea: I added a custom field called 'Assigned to' for tickets s.t. in additionto Owner and Requestor, the ticket is 'Assigned to' someone (a User) to work on. I typed in the select-from values for this custom field but would have liked to have a dropdown (as there is for Owner for instance) so that 1) RT 'knows' these are valid User names and they correlate to core data and 2) I don't have to typethem again. Do you think this is a reasonable addition, not just for our particular site but RT in general?
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