I'm trying to write a custom condition that will trigger every time a transaction custom field is updated that will update other custom fields. The idea is to keep track of time in a better way.
So I have 2 custom fields: Billable Time and Non-Billable Time. These are attached to a ticket. I can easily manually update these fields. I also have two Transaction based custom fields: TRANS Billable Time and TRANS Non-Billable Time. I want to have a condition that fires when the "TRANS*" fields get updated. Then when the condition is fired the action will be to update the Billable Time and Non-Billable Time field appropriately. I've been doing some debugging within the Scrip condition and it appears the condition gets tested twice during a "comment" (haven't worked on reply yet). BUT I don't see the transaction custom field values so my condition fails. So I'm either not retrieving the transaction custom field values improperly (I get no value) or I'm not seeing the right condition. Anyone have any ideas? Thanks, -- Mike Coakley Managed Business http://www.managedbusiness.com http://my.managedbusiness.com Voice - 973-252-0770 x2100 Fax - 973-252-1797 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
