Rich,
Check your global system group privileges and roles for that Queue.
Kenn
LBNL
Rich Bowen wrote:
I want to be able to give "help desk" folks the ability to keep seeing
the tickets (ID, subject) after they have transferred it into another
queue - without seeing the comments/replies that have been made on that
ticket. I thought that this was "show ticket" without "show ticket
comments", but folks can still see the comments, which I didn't expect.
Any assistance?
--Rich
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.Buy
a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
