I had reported to me the following and verified to be true (on our system – RT v3.4.2)

 

Make RT not lose time worked on tickets when the are merged. Everytime
when 2 tickets are merged the time spent gets set to 0

Ticket 50487: TimeWorked changed from '60' to '0' in “The Basics” section.

 

 

T.J. Maciak

 

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713

F: (616)456-3448

 

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