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Hello, I’m using RT 3.4. I would like to include
the initial ticket question in the message that is sent to the requestor when
his ticket has been resolved. The problem is that I don’t want to use an
OnResolved template because that would generate two emails to the requestor (template
message + resolve message). So what I want to do is to add
$Ticket->Transactions->First->Content() to the message area on the
Update.html page. But the message area is included (Elements/MessageBox) so if
I add the ticket history text to the MessageBox all message boxes will display
the ticket history. There is an argument, UpdateContent,
defined in Update.html that is passed on to the MessageBox, does anyone know
if/how I can add my ticket history text to that argument? I have searched the wiki
and the mailing list but I can’t find any similar problems, but maybe I’m
looking for a bad solution. Any tips or hints in the correct direction would be
appreciated. Best regards Marie Gellbäck Developer |
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