Sorry, RT version is 3.4 on FreeBSD, using Apache 1.3 +modssl
+modperl and MySQL.
Thanks,
John H. Nyhuis
Sr. Computer Specialist
Dept. of Pediatrics
HS RR349B, Box 356320
University of Washington
Desk: (206)-685-3884
[EMAIL PROTECTED]
On Wed, 12 Jul 2006, Schultz, Eric wrote:
What version of RT?
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John H.
Nyhuis
Sent: Wednesday, July 12, 2006 2:58 PM
To: [email protected]
Subject: [rt-users] Q: build a ticket query that selects empty custom
fields
Greetings,
I am trying to build a ticket query that will select all tickets
that have a custom field that did not get filled in by our field techs.
The custom field I am interested in is a text area.
I have tried a variety of combinations (such as less then 1 and
white space of various types) but
empty fields are not considered, and so are not selected.
Has anyone figured out how to do this and would be willing to
share?
Thanks in advance,
John H. Nyhuis
Sr. Computer Specialist
Dept. of Pediatrics
HS RR349B, Box 356320
University of Washington
Desk: (206)-685-3884
[EMAIL PROTECTED]
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
