Thank you Kenn,
but I am afraid there was a misunderstanding. My question was on the Custom
Fields of the RT FAQ
Manager (RTFM) and not on the Custom Fields of tickets and queues. Or do the
rights on Custom
Fields of the RT FAQ Manager interact with those of tickets and queues?
Regards
Thomas
Kenneth Crocker wrote:
Thomas,
Remember, if the custom field is a ticket custom field, you will
need to grant the MdifyTicket privilege to the group that is accessing
the Queue where the ticket resides. I'm not sure you need to grant
modify and show ACL since that privilege is what allows a person to
"change" someone's or a group's privileges and I don't think it has
anything to do with custom fields. I think it is more for an
administrator to allow them to alter or modify other's users' and
group's rights. AdminCustomFiled is what allows someone to "create" and
"modify" the values allowed in a custom field when it is set up, it does
not apply to altering custom field content in a ticket. Now, for the
ability to actually modify the content of a custom field "in a ticket",
I would grant the following rights:
Config > Queue > and Grant SeeQueue, ShowTicket, ModifyTicket for
the group that you want to do this work on a ticket in a particular
Queue. Any other rights you grant should be appropriate.
Config > Custom Field > Select the Custom Field from the list >
Group Rights and Grant ModifyCustomField, SeeCustomField. This allows
any group you grant these rights to the ability to see and modify (enter
a value for a particular ticket) the content of a custom field in a
particular ticket.
You can also grant these rights at the global user level but I do
not recommend that because it creates a maintenance nightmare if you
have a lot of queues and groups. Stick to the group level of rights and
you will make your life easier.
I hope this helps.
Kenn
LBNL
Thomas Muehlstrasser wrote:
Hello list,
I have RT 3.2.2 running with RTFM 2.0.4.
One group should administer the CustomFields of RTFM and have the
following rights (either global and CustomField-specific):
AdminCustomField
AdminValues
ModifyACL
ShowACL
ShowCustomField
When they try to add a new value to a CustomField they always get a
"Permission denied".
What right did I forget to set?
Thank you in advance
Regards
Thomas
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