On Mon, Jul 17, 2006 at 10:51:14AM +1000, taan wrote: > In RT-3.6.0 we use the built-in roles for > different purposes depending on queue. For > instance in one queue we use the AdminCC role > for people that MUST add information to a > ticket, where in another queue we use AdminCC as > the person responsible for managing the ticket > as it is assigned different Owners. > > The main problem is that even with adequate > training and step-by-step guides the roles can > be confused, especially during ticket creation. > I would like to be able to customise the display > of roles on the ticket creation page depending > on queue (eg instead of AdminCC, display > Manager). > > I could do something equivalent using custom > fields and scrips, or using a web form for > ticket entry, but was wondering if it would be > more or less complicated to modify the ticket > creation page, my preferred solution. > > Has anybody had a similar requirement and if so > how have you handled it? >
In AssetTracker the roles code was rewritten to support the creation of new roles. This could be done for RT. I would only do it if the code would be seriously considered for RT core. -Todd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
