We recently upgraded our RT instance from 3.4.5 to 3.6.0. The new version is really great and I like the fact that the front page can now be customized so very easily.
There is one thing that has changed, and that's the behaviour of RT when dealing with merged tickets. Let's say I have two tickets: 100 & 200. I merge 100 into 200. In 3.4.5 I could type either ticket number into the search box and bring up ticket 200. In 3.6.0 I can only access ticket 200. Trying 100 in the search box returns "0 tickets found". If I use rt-mailgate and send an e-mail with a subject of [mydomain.com #100] the transaction is properly appended to ticket 200, so there is no problem along those lines. Is this "working as designed" or has something gone awry between the two versions? Barry _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
