On Tue, 2006-07-18 at 10:56 -0400, Jesse Vincent wrote: > > the merge function in rt3.6 seems to be broken, after merge > > I can't find the ticket-id of the merged ticket, > > Of either ticket or the ticket you merged into another one? only the ticket which is merged (source)
> > Merged tickets should entirely cease to have their own identities. but if I send a reply to a customer and afterwards I merge this ticket. What happens when the customer calls me and give me his ticket id? I have no chance to find his ticket. > > I can't find the subject, > > I can't find the content I think this is valuable information which should be searchable. sven _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
