What I ended up doing was use the LDAP auth, and I also imported all my AD user accounts into RT. Since only my end users will send us tickets, they'll be the only ones that can create tickets (no autocreate accounts) which should help avoid spam. With this they can log in and check their tickets (although we're not announcing that to our users) using their AD credentials.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jay Vlavianos Sent: Wednesday, July 19, 2006 8:53 PM To: [email protected] Subject: [rt-users] LDAP working, now the next step Hurrah! I got LDAP working with Active Directory using the Mosemann implementation found on the wiki. It took some tweaking and some trial and error, but I finally got it working with a Windows 2003 AD server (which is different than 2000). If anyone is having problems getting that far, I think I can be a resource for you. NOW I have a problem. I want people to be able to create tickets without having an account, but then be able to log into the system and have those tickets associated with their account (by email). I am currently using the "Auto Create on email, then set password via Auto Respond" method, which I will need to turn off. Ideally I can have a replacement for that process that uses LDAP. Does anyone have any ideas about how I might accomplish the above? Thanks! -Jay _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
