Stewart,
Instead of using "Privileged" or "Unprivileged" at the system or Queue
level for those rights, use the Requestor Role. Of course, you will have
to decide where to give them all the ability to "CreateTicket", but that
can be done at the Global System Group or Queue System Group level.
Kenn
LBNL
Stewart Tranter wrote:
Hello,
I have the odd situation in that I have a group (Group A) of privileged
users who I need to give full read only access to, apart from the
ability to reply to cases in which they are the requestor.
I need all unprivileged users to be able to reply to cases in which they
are requestors.
I have a group of normal privileged users who have full write access to
RT, these are in a separate group, Group B.
Is there a way of specifying that the unprivileged users and Group A can
only reply to cases in which they are the requestor?
Thanks in advance,
Stewart
------------------------------------------------
Stewart Tranter
Computing Services
Loughborough University
E: [EMAIL PROTECTED]
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989
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