On Fri, Jul 21, 2006 at 03:04:50PM -0700, Stevo wrote: > Team, > > Does anyone know of a scrip that will change the status of a ticket (in > a particular state - eg pending resolve) after n many days? I'd like to > have my tickets go to a pending resolve status for 5 days and then > automatically change status to resolved. > > Is that possible? Any know how?! :) > > Stevo >
There would be no action to cause the ticket to resolve. You would have to run a script out of cron to find the tickets that need to be resolved. See rt-crontool. -Todd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
