> I created a new status (called pend-close) in RT by adding it to > RT_SiteConfig.pm: > > @ActiveStatus = qw(new open stalled) unless @ActiveStatus; > @InactiveStatus = qw(resolved rejected pend-resolve deleted) unless > @InactiveStatus; > > When I try to put a ticket in the pend-resolve state RT gives me the > following error: > > Ticket 2180: Illegal value for Status
Maybe it is because the database field is only a varchar(10), and 'pend-resolve' is more than 10 characters? mysql> desc Tickets; +-----------------+--------------+------+-----+---------------------+--- -------------+ | Field | Type | Null | Key | Default | Extra | +-----------------+--------------+------+-----+---------------------+--- -------------+ <snip> | Status | varchar(10) | YES | MUL | NULL | | +-----------------+--------------+------+-----+---------------------+--- -------------+ Eric Schultz United Online _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
