Prasad,
As an addendum, the lowest level of organization for a ticket is the
Queue level, therefore it should not be possible to grant privileges
lower than that "for a ticket". A Custom Field "in a ticket", however,
allows the privileges to see it and modify it at the user and group levels.
Kenn
LBNL
Prasad Deshpande wrote:
Hi
I have created a privilege user in RT (Ver 3.2.3) so that users can
create the ticket through web interface. But my problem is they are able
to see other tickets in the same queue as well. I want user to see only
the tickets which they have created and should able to create the
tickets in a queue with access to select the custom fields.
I have tried by deselecting “Let this user be granted rights” option,
but with this custom fields are not available to the users while
creating the tickets.
Any suggestion on this is highly appreciable.
Thanks,
Prasad Deshpande
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