I had this error also when setting up the mailgate. It is a documented error in the sendmail mailing lists (and online docs I believe). Basically it deals with the security settings in sendmail when running the sendmail smrsh program to call an external program. This program smrsh (see man smrsh) runs command for sendmail in a restricted shell, more specifically by default from a single directory – default is /etc/smrsh. My solution was to move the rt-mailgate program to the /etc/smrsh directory and ensure that the user running the sendmail system owns the rt-mailgate program.
Works for me.
Thanks,
--
Mike Coakley
Managed Business
http://www.managedbusiness.com
http://my.managedbusiness.com
Voice - 973-252-0770 x2100
Fax - 973-252-1797
From: Rick Garland <[EMAIL PROTECTED]>
Date: Tue, 25 Jul 2006 13:07:26 -0600
To: <[email protected]>
Conversation: unable to open tickets via email
Subject: [rt-users] unable to open tickets via email
Hi all:
RT 3.4.5 on RedHat EL4
Using sendmail 8.13 as the MTA
Wanting to send email to 'rt' to open ticket. Got the groups and rights OK but the inbound mail hangs in the queue.
(Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
"|/opt/rt3/bin/rt-mailgate --queue gen
The full entry in the /etc/aliases is
rt: "|/opt/rt3/bin/rt-mailgate --queue general --action correspond --url http://localhost/"
The searches I find deal mostly with procmail - but we are not using procmail.
Thanks
Rick Garland
UNIX System Administrator
Evolving Systems, Inc
9777 Mount Pyramid Court
Suite 100
Englewood, CO 80112
phone: 303-802-2580
cell: 720-210-4691
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