> Greetings, > I am using version 3.4.2 of Request Tracker and the system > has been running fine for that last 6 months. 2 days ago one > of our end-users sent an email request to our helpdesk and it > keeps repeating even after we resolved the ticket. I have > has to stop the mta to keep it from sending the email I have > looked through the archives and and have not found any > reference to this problem except 1 and it stated to resolve > the ticket and it fixed their problem.. I really would like > to open my hepdesk back up but I do not have any idea where > to start to troubleshoot this problem. ANY HELP WOULD BE > DEEPLY APRECIATED! > > Thanks, > Rueben
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