Eric,
What does Oracle have to do with it? We use Oracle.
Kenn
LBNL
Schultz, Eric wrote:
Greetings,
I am using version 3.4.2 of Request Tracker and the system
has been running fine for that last 6 months. 2 days ago one
of our end-users sent an email request to our helpdesk and it
keeps repeating even after we resolved the ticket. I have
has to stop the mta to keep it from sending the email I have
looked through the archives and and have not found any
reference to this problem except 1 and it stated to resolve
the ticket and it fixed their problem.. I really would like
to open my hepdesk back up but I do not have any idea where
to start to troubleshoot this problem. ANY HELP WOULD BE
DEEPLY APRECIATED!
Thanks,
Rueben
Are you by chance using Oracle as your backend?
Eric Schultz
United Online
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