Ok, may not be this easy, but did you check to see if the 'Take' option is there in the Show Columns option when you 'edit' that window?
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dario Luis Coneglian Oliveros Sent: Thursday, July 27, 2006 3:27 PM To: [email protected] Subject: [rt-users] enabling 'take' action in unowned tickets window How do I get 'take' action to be availabled at unowned tickets window ? When logging as admin, this action does appear along each ticket on this window. However when a different user logs in, the same does not happen. This user belongs to a group that has been granted privileges to make any changes to tickets, queues and global information. If this user does a search and selects a unowned ticket from the results, then he(she) will be able to take the ticket. BTW, I am running RT 3.6.0. Any guess ? Thanks, Dário _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
