How do I get 'take' action to be availabled at unowned tickets window ?
When logging as admin, this action does appear along each ticket on this
window.
However when a different user logs in, the same does not happen.
This user belongs to a group that has been granted privileges to make
any changes to tickets, queues and global information.
If this user does a search and selects a unowned ticket from the
results, then he(she) will be able to take the ticket.
BTW, I am running RT 3.6.0.
Any guess ?
Thanks,
Dário
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