Hi Dario. Do your queue names have spaces in the names? The queues I have were imported from another database, including the spaces in the names. I've found that I can't use simple search to search for tickets in queues that have spaces in the names.
David Smithson ________________________________ CLICK HERE FOR ONLINE SUPPORT -----Original Message----- From: Dario Luis Coneglian Oliveros [mailto:[EMAIL PROTECTED] Sent: Friday, July 28, 2006 10:04 AM To: David Smithson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RE: simple search usage Simple search works for me, except for queue names. Weird !?! I tried ticket id, email address and had no problem at all. Dário David Smithson wrote: >Correction, search by queue name works, but nothing else. Anyone else >have this problem? > >David Smithson >________________________________ > >CLICK HERE FOR ONLINE SUPPORT > >-----Original Message----- >From: David Smithson >Sent: Friday, July 28, 2006 9:47 AM >To: rt-users@lists.bestpractical.com >Subject: simple search usage > >Hi all. > >The text from the Simple Search says this: > >---- >Search for tickets. Enter id numbers, queues by name, Owners by username >and Requestors by email address. RT will look for anything else you >enter in ticket bodies and attachments. > >Searching the full text of every ticket can take a long time, but if you >need to do it, you can search for any word in full ticket history for >any word by typing fulltext:word. > >RT will look for anything else you enter in ticket subjects. >---- > >I'm running 3.6.0, MySQL, FC5, etc. > >The *only* thing that the simple search will do in my instance of RT is >parse the subject. If I prefix with fulltext:, it parses Attachments. >None of the other fields that it claims to search are being searched ( >username, email address, queues ). Has anybody else seen this? > >David Smithson >________________________________________ >ActivSupport, Inc. >Your Flexible IT Partner >Microsoft Gold Partner -- Small Business Specialist >http://www.activsupport.com >Director of Technical Services >Direct: (415) 869 2991 >________________________________________ >Technical Support Hotline: (415) 979 9285 >CLICK HERE FOR ONLINE SUPPORT > >_______________________________________________ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >Buy a copy at http://rtbook.bestpractical.com > > >We're hiring! Come hack Perl for Best Practical: >http://bestpractical.com/about/jobs.html > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html