Re: [rt-users] Fix for Script creation of mutiple child tickets

John McCoy, Jr Thu, 10 Aug 2006 13:48:21 -0700

Ok slightly moronic error on my part;
I had the same ===Create-Ticket: header for each ticket.
A few folks asked me just how I was doing this so her is the whole deal:


Script: Employee Term Workflow
Description: Create tickets for each task that needs doing
Condition: Employee Termination Notice
Action: Create Tickets
Template: Term Tickets
Stage: TransactionCreate


Condition I created by hand and added via script from Essentials book
:

[EMAIL PROTECTED] ~]# cat/opt/rt3/local/lib/RT/Condition/OnEmployeeTermination.pm

# Test to see if incoming tickets have key words in the subject
# By jmccoy on and around July 2006
package RT::Condition::OnEmployeeTermination;


# Bring in setting from RT::Condition::Generic
require RT::Condition::Generic;
use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Condition::Generic);

sub IsApplicable {
  my $self = shift;
  return 0 unless $self->TicketObj->Subject =~ /Employee Term Notice/;

$RT::Logger->debug('Detected TermNotice with subject = '.$self->TicketObj->Subject);

  return 1;
}

eval "require RT::Condition::OnEmployeeTermination_Vendor";

die $@ if ($@ && $@ !~ qr{^Can't locateRT/Condition/OnEmployeeTermination_Vendor.pm});

eval "require RT::Condition::OnEmployeeTermination_Local";

die $@ if ($@ && $@ !~ qr{^Can't locateRT/Condition/OnEmployeeTermination_Local.pm});


1;

Template: CreateMultiple Tickets
===Create-Ticket: Remove Groupwise User
Subject: Disable Novell Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:

The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled in eDir and Groupwise. Please remember to resolve thisticket when it is done.

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{$Transaction->Content()}
ENDOFCONTENT

===Create-Ticket: Remove UNIX User
Subject:    Disable UNIX Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:

The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled on NS1 and datatle. Remember to run exports_accounts.pl onNS1. Best to use passwd -l username. Please remember to resolve thisticket when it is done.

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{$Transaction->Content()}
ENDOFCONTENT

===Create-Ticket: Remove TELECOM User
Subject: Disable Telecom Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:

The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled in the PBX. Please remember to resolve this ticket when itis done.

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{$Transaction->Content()}
ENDOFCONTENT

The idea short term is HR fills out a web page that sends this email:

To:  [EMAIL PROTECTED]
Subject: Employee Term Notice
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

EMAIL: [EMAIL PROTECTED]
DEPT: ETS
NAME: Jane Doe
DATE: 07132006

Long term is a database event will send this email.

John McCoy wrote:

I'm still working on a workflow process and I gotten it to create singlechild tickets properly but as soon as I try to create multiples in onetemplate it fails. RT 3.6 on RHEL 4 fastcgi
Thanks for any pointers.
[Wed Aug 9 21:48:16 2006] [debug]: Converting 'ISO-8859-1' to 'utf-8'for text/plain - Employee Term Notice (/opt/rt3/lib/RT/I18N.pm:226)[Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips fortransaction #11147 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)[Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips fortransaction #11148 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)[Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips fortransaction #11149 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)[Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips fortransaction #11150 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)[Wed Aug 9 21:48:16 2006] [debug]: About to think about scrips fortransaction #11151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)[Wed Aug 9 21:48:16 2006] [debug]: About to prepare scrips fortransaction #11151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:164)[Wed Aug 9 21:48:16 2006] [debug]: Found 4 scrips(/opt/rt3/lib/RT/Scrips_Overlay.pm:364)[Wed Aug 9 21:48:17 2006] [debug]: Detected Term Notice withsubject = Employee Term Notice(/opt/rt3/local/lib/RT/Condition/OnEmployeeTermination.pm:17)[Wed Aug 9 21:48:17 2006] [debug]: Line: ===(/opt/rt3/lib/RT/Action/CreateTickets.pm:811)[Wed Aug 9 21:48:17 2006] [debug]: Line: ===Create-Ticket: RemoveGroupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: **** Create ticket: create-RemoveGroupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:829)[Wed Aug 9 21:48:17 2006] [debug]: Line: Subject: Disable NovellAccount (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Parents: TOP(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Queue: Support(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Owner: jmccoy(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Requestor: nobody(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Content-Type: text/plain(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Content:(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: The user listed in the parentticket { $Tickets{'TOP'}->Id() } needs to be disabled in eDir andGroupwise. Please remember to resolve this ticket when it is done.(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: ENDOFCONTENT(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line:(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: ===Create-Ticket: RemoveGroupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: **** Create ticket: create-RemoveGroupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:829)[Wed Aug 9 21:48:17 2006] [debug]: Line: Subject: Disable UNIXAccount (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Parents: TOP(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Queue: Support(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Owner: jmccoy(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Requestor: nobody(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Content-Type: text/plain(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Content:(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: The user listed in the parentticket { $Tickets{'TOP'}->Id() } needs to be disabled on NS1 anddatatle. Remember to run exports_accounts.pl on NS1. Best to use passwd-l username. Please remember to resolve this ticket when it is done.(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: ENDOFCONTENT(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line:(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: ===Create-Ticket: RemoveGroupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: **** Create ticket: create-RemoveGroupwise User (/opt/rt3/lib/RT/Action/CreateTickets.pm:829)[Wed Aug 9 21:48:17 2006] [debug]: Line: Subject: Disable TelecomAccount (/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Parents: TOP(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Queue: Support(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Owner: jmccoy(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Requestor: nobody(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Content-Type: text/plain(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: Content:(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: The user listed in the parentticket { $Tickets{'TOP'}->Id() } needs to be disabled in the PBX. Pleaseremember to resolve this ticket when it is done.(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: Line: ENDOFCONTENT(/opt/rt3/lib/RT/Action/CreateTickets.pm:814)[Wed Aug 9 21:48:17 2006] [debug]: About to commit scrips fortransaction #11151 (/opt/rt3/lib/RT/Transaction_Overlay.pm:173)[Wed Aug 9 21:48:17 2006] [info]:<[EMAIL PROTECTED]> #10025/11151 - Scrip3 (/opt/rt3/lib/RT/Action/SendEmail.pm:237)[Wed Aug 9 21:48:17 2006] [debug]: About to think about scrips fortransaction #11152 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)[Wed Aug 9 21:48:17 2006] [info]:<[EMAIL PROTECTED]> sent To:[EMAIL PROTECTED] (/opt/rt3/lib/RT/Action/SendEmail.pm:312)[Wed Aug 9 21:48:17 2006] [info]:<[EMAIL PROTECTED]> #10025/11151 - Scrip4 (/opt/rt3/lib/RT/Action/SendEmail.pm:237)[Wed Aug 9 21:48:17 2006] [info]:<[EMAIL PROTECTED]> No recipients found.Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:249)[Wed Aug 9 21:48:17 2006] [debug]: In CreateByTemplate(/opt/rt3/lib/RT/Action/CreateTickets.pm:571)[Wed Aug 9 21:48:17 2006] [debug]:(/opt/rt3/lib/RT/Action/CreateTickets.pm:579)[Wed Aug 9 21:48:17 2006] [debug]: Workflow: processing create-RemoveGroupwise User of RT::Ticket=HASH(0xaeaca58)(/opt/rt3/lib/RT/Action/CreateTickets.pm:587)
[Wed Aug  9 21:48:17 2006] [debug]: Workflow: evaluating
Subject: Disable Novell Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled in eDir and Groupwise. Please remember to resolve thisticket when it is done.
ENDOFCONTENT

Subject:    Disable UNIX Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled on NS1 and datatle. Remember to run exports_accounts.pl onNS1. Best to use passwd -l username. Please remember to resolve thisticket when it is done.
ENDOFCONTENT

Subject: Disable Telecom Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled in the PBX. Please remember to resolve this ticket when itis done.
ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:880)
[Wed Aug  9 21:48:17 2006] [debug]: Workflow: yielding
Subject: Disable Novell Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket 10025 needs to be disabled in eDirand Groupwise. Please remember to resolve this ticket when it is done.
ENDOFCONTENT

Subject:    Disable UNIX Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket 10025 needs to be disabled on NS1and datatle. Remember to run exports_accounts.pl on NS1. Best to usepasswd -l username. Please remember to resolve this ticket when it is done.
ENDOFCONTENT

Subject: Disable Telecom Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket 10025 needs to be disabled in thePBX. Please remember to resolve this ticket when it is done.
ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:896)
[Wed Aug 9 21:48:17 2006] [debug]: ARRAY(0xae8e668) not a recognisedqueue object. (/opt/rt3/lib/RT/Ticket_Overlay.pm:391)[Wed Aug 9 21:48:17 2006] [debug]: RT::Ticket=HASH(0xaea8c04) No queuegiven for ticket creation. (/opt/rt3/lib/RT/Ticket_Overlay.pm:396)[Wed Aug 9 21:48:17 2006] [error]: Couldn't create related ticketcreate-Remove Groupwise User for 10025 Could not create ticket. Queuenot set (/opt/rt3/lib/RT/Action/CreateTickets.pm:618)[Wed Aug 9 21:48:17 2006] [debug]: Workflow: processing create-RemoveGroupwise User of RT::Ticket=HASH(0xaeaca58)(/opt/rt3/lib/RT/Action/CreateTickets.pm:587)
[Wed Aug  9 21:48:17 2006] [debug]: Workflow: evaluating
Subject: Disable Novell Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled in eDir and Groupwise. Please remember to resolve thisticket when it is done.
ENDOFCONTENT

Subject:    Disable UNIX Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled on NS1 and datatle. Remember to run exports_accounts.pl onNS1. Best to use passwd -l username. Please remember to resolve thisticket when it is done.
ENDOFCONTENT

Subject: Disable Telecom Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled in the PBX. Please remember to resolve this ticket when itis done.
ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:880)
[Wed Aug  9 21:48:17 2006] [debug]: Workflow: yielding
Subject: Disable Novell Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket 10025 needs to be disabled in eDirand Groupwise. Please remember to resolve this ticket when it is done.
ENDOFCONTENT

Subject:    Disable UNIX Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket 10025 needs to be disabled on NS1and datatle. Remember to run exports_accounts.pl on NS1. Best to usepasswd -l username. Please remember to resolve this ticket when it is done.
ENDOFCONTENT

Subject: Disable Telecom Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket 10025 needs to be disabled in thePBX. Please remember to resolve this ticket when it is done.
ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:896)
[Wed Aug 9 21:48:17 2006] [debug]: ARRAY(0xada31d0) not a recognisedqueue object. (/opt/rt3/lib/RT/Ticket_Overlay.pm:391)[Wed Aug 9 21:48:17 2006] [debug]: RT::Ticket=HASH(0xaea581c) No queuegiven for ticket creation. (/opt/rt3/lib/RT/Ticket_Overlay.pm:396)[Wed Aug 9 21:48:17 2006] [error]: Couldn't create related ticketcreate-Remove Groupwise User for 10025 Could not create ticket. Queuenot set (/opt/rt3/lib/RT/Action/CreateTickets.pm:618)[Wed Aug 9 21:48:17 2006] [debug]: Workflow: processing create-RemoveGroupwise User of RT::Ticket=HASH(0xaeaca58)(/opt/rt3/lib/RT/Action/CreateTickets.pm:587)
[Wed Aug  9 21:48:17 2006] [debug]: Workflow: evaluating
Subject: Disable Novell Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled in eDir and Groupwise. Please remember to resolve thisticket when it is done.
ENDOFCONTENT

Subject:    Disable UNIX Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled on NS1 and datatle. Remember to run exports_accounts.pl onNS1. Best to use passwd -l username. Please remember to resolve thisticket when it is done.
ENDOFCONTENT

Subject: Disable Telecom Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket { $Tickets{'TOP'}->Id() } needs tobe disabled in the PBX. Please remember to resolve this ticket when itis done.
ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:880)
[Wed Aug  9 21:48:17 2006] [debug]: Workflow: yielding
Subject: Disable Novell Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket 10025 needs to be disabled in eDirand Groupwise. Please remember to resolve this ticket when it is done.
ENDOFCONTENT

Subject:    Disable UNIX Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket 10025 needs to be disabled on NS1and datatle. Remember to run exports_accounts.pl on NS1. Best to usepasswd -l username. Please remember to resolve this ticket when it is done.
ENDOFCONTENT

Subject: Disable Telecom Account
Parents: TOP
Queue: Support
Owner: jmccoy
Requestor: nobody
Content-Type: text/plain
Content:
The user listed in the parent ticket 10025 needs to be disabled in thePBX. Please remember to resolve this ticket when it is done.
ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:896)
[Wed Aug 9 21:48:17 2006] [debug]: ARRAY(0xaecbe48) not a recognisedqueue object. (/opt/rt3/lib/RT/Ticket_Overlay.pm:391)[Wed Aug 9 21:48:17 2006] [debug]: RT::Ticket=HASH(0xaea7e34) No queuegiven for ticket creation. (/opt/rt3/lib/RT/Ticket_Overlay.pm:396)[Wed Aug 9 21:48:17 2006] [error]: Couldn't create related ticketcreate-Remove Groupwise User for 10025 Could not create ticket. Queuenot set (/opt/rt3/lib/RT/Action/CreateTickets.pm:618)[Wed Aug 9 21:48:17 2006] [debug]: Handling links for(/opt/rt3/lib/RT/Action/CreateTickets.pm:1415)[Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025(/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)[Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object(/opt/rt3/lib/RT/Principal_Overlay.pm:321)[Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)[Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025(/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)[Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object(/opt/rt3/lib/RT/Principal_Overlay.pm:321)[Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)[Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025(/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)[Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object(/opt/rt3/lib/RT/Principal_Overlay.pm:321)[Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)[Wed Aug 9 21:48:17 2006] [debug]: Handling links for(/opt/rt3/lib/RT/Action/CreateTickets.pm:1415)[Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025(/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)[Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object(/opt/rt3/lib/RT/Principal_Overlay.pm:321)[Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)[Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025(/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)[Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object(/opt/rt3/lib/RT/Principal_Overlay.pm:321)[Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)[Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025(/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)[Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object(/opt/rt3/lib/RT/Principal_Overlay.pm:321)[Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)[Wed Aug 9 21:48:17 2006] [debug]: Handling links for(/opt/rt3/lib/RT/Action/CreateTickets.pm:1415)[Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025(/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)[Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object(/opt/rt3/lib/RT/Principal_Overlay.pm:321)[Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)[Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025(/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)[Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object(/opt/rt3/lib/RT/Principal_Overlay.pm:321)[Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)[Wed Aug 9 21:48:17 2006] [debug]: Building Parents link for TOP: 10025(/opt/rt3/lib/RT/Action/CreateTickets.pm:1426)[Wed Aug 9 21:48:17 2006] [crit]: HasRight called with no valid object(/opt/rt3/lib/RT/Principal_Overlay.pm:321)[Wed Aug 9 21:48:17 2006] [warning]: AddLink thru 10025 failed:Permission Denied (/opt/rt3/lib/RT/Action/CreateTickets.pm:1450)[Wed Aug 9 21:48:17 2006] [debug]: Handling postponed actions for(/opt/rt3/lib/RT/Action/CreateTickets.pm:1462)[Wed Aug 9 21:48:17 2006] [debug]: Handling postponed actions for(/opt/rt3/lib/RT/Action/CreateTickets.pm:1462)[Wed Aug 9 21:48:17 2006] [debug]: Handling postponed actions for(/opt/rt3/lib/RT/Action/CreateTickets.pm:1462)[Wed Aug 9 21:48:17 2006] [info]: Ticket 10025 created in queue'Infrastructure' by jmccoy (/opt/rt3/lib/RT/Ticket_Overlay.pm:745)


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Re: [rt-users] Fix for Script creation of mutiple child tickets

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