* On 10/08/06 20:38 -0700, Sudhir Damle wrote: | Hi All, | | We need to install customer facing ticketing system so that customers can | create / check status / comment on the ticket using web interface. Once | ticket is created our admins will work to resolve it. | | Checking if anybody has implemented RT in above fashion. | | Thanks for any inputs, suggestions, thoughts, |
Hello Sudhir, Next time, please don't hijack a threat. Start your own. Now that you know, please see the following Wiki entry: http://wiki.bestpractical.com/index.cgi?AutogeneratedPassword PS: There are other considerations you have to make when using this, regarding permissions to Create Ticket, View Tickets... but those are basic RT stuff that you must know. -Wash http://www.netmeister.org/news/learn2quote.html DISCLAIMER: See http://www.wananchi.com/bms/terms.php -- +======================================================================+ |\ _,,,---,,_ | Odhiambo Washington <[EMAIL PROTECTED]> Zzz /,`.-'`' -. ;-;;,_ | Wananchi Online Ltd. www.wananchi.com |,4- ) )-,_. ,\ ( `'-'| Tel: +254 20 313985-9 +254 20 313922 '---''(_/--' `-'\_) | GSM: +254 722 743223 +254 733 744121 +======================================================================+ Experience is what causes a person to make new mistakes instead of old ones. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
