Re: [rt-users] Need RT Help!

Mon, 14 Aug 2006 12:47:29 -0700

Okay more logs... these are from the httpd error logs. They don't really give me anything more than there is some kind of FastCGI / Mason error. 

Any ideas?!  I'm panicking now! Have to get this system back up!!

-Steve
[Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Action/Generic.pm:80], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ScripAction_Overlay.pm:178], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Scrip_Overlay.pm:473], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Scrips_Overlay.pm:236], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Transaction_Overlay.pm:162], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Record.pm:1438], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Ticket_Overlay.pm:2404], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Ticket_Overlay.pm:2319], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Interface/Web.pm:510], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/html/Ticket/Display.html:138], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/html/Ticket/Update.html:214], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/local/html/autohandler:173], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: (/opt/rt3/lib/RT/Scrip_Overlay.pm:481), referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [Mon Aug 14 19:45:11 2006] [error]: Scrip Prepare 15 died. - Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 108., referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: Stack:, referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Action/Generic.pm:108], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Action/Generic.pm:80], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/ScripAction_Overlay.pm:178], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Scrip_Overlay.pm:473], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Scrips_Overlay.pm:236], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Transaction_Overlay.pm:162], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Record.pm:1438], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:11 2006] [warn] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" started (pid 11131) [Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Ticket_Overlay.pm:2404], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Ticket_Overlay.pm:2319], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/lib/RT/Interface/Web.pm:510], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/html/Ticket/Display.html:138], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/share/html/Ticket/Update.html:214], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: [/opt/rt3/local/html/autohandler:173], referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 [Mon Aug 14 12:45:14 2006] [error] [client 10.35.60.221] FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr: (/opt/rt3/lib/RT/Scrip_Overlay.pm:481), referer: http://itsupport/Ticket/Update.html?Action=Respond&id=2528 

Steve Berg wrote:

Hey All,
I've just started getting the following error when using RT. Everything was working fine until yesterday at 15:34 when the follow messages started filling my logs. There were definitely no changes on this machine at that time yesterday. 

Any ideas?  My RT system is not working and I need to get this fixed!!!
Aug 14 12:24:23 itsvr1 RT: Scrip Prepare 1 died. - Undefined subroutine &Scalar::Util::weaken called at /opt /rt3/lib/RT/Action/Generic.pm line 108. Stack: [/opt/rt3/lib/RT/Action/Generic.pm:108] [/opt/rt3/lib/RT /Action/Generic.pm:80] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:178] [/opt/rt3/lib/RT/Scrip_Overlay.pm:47 3] [/opt/rt3/lib/RT/Scrips_Overlay.pm:236] [/opt/rt3/lib/RT/Transaction_Overlay.pm:162] [/opt/rt3/lib/ RT/Record.pm:1438] [/opt/rt3/lib/RT/Ticket_Overlay.pm:2404] [/opt/rt3/lib/RT/Ticket_Overlay.pm:2319] [ /opt/rt3/share/html/Ticket/Elements/PreviewScrips:82] [/opt/rt3/share/html/Ticket/Update.html:135] [/opt 
/rt3/local/html/autohandler:173]  (/opt/rt3/lib/RT/Scrip_Overlay.pm:481)

-Steve


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