Further research shows that the integer value of the special character in the e-email that is causing the transaction to have no data is "12244". This looks like a Chinese character..
Any reason why this Unicode character would cause the entire message body to be discarded by RT? -- StillSecure Christopher Fernando Security Engineer 303-381-3802 Support 303-381-3880 Fax www.stillsecure.com The information transmitted is intended only for the person to whom it is addressed and may contain confidential material. Review or other use of this information by persons other than the intended recipient is prohibited. If you've received this in error, please contact the sender and delete from any computer. -----Original Message----- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Monday, August 14, 2006 1:00 PM To: Chris Fernando Cc: [email protected] Subject: Re: [rt-users] v3.6.0 empty transaction with utf-8 content-type On Mon, Aug 14, 2006 at 12:58:45PM -0600, Chris Fernando wrote: > Hello all, > > We're observing a problem with incoming e-mails where the message body > is > empty after getting piped into RT. The only difference between the > e-mails > that fail and the ones that succeed is the following header exists on > the > failed transactions: > > Content-Type: text/plain; charset="utf-8" > > and the following exists on the successful transactions: > > Content-Type: text/plain; charset="us-ascii" > > > Should we be filtering the messages with something before handing it off > to > RT or is RT capable of handling "utf-8" encoded messages and something > else is probably amiss? > RT certainly should be handling utf8 content just fine. Can you try reporting the bug as a utf8 message to [EMAIL PROTECTED] We'll see if our RT handles it ok. > Any help would be greatly appreciated. > > Thanks, > > Chris > > > > -- > StillSecure > Christopher Fernando > Security Engineer > > 303-381-3802 Support > 303-381-3880 Fax > > www.stillsecure.com > > The information transmitted is intended only for the person to whom it > is addressed and may contain confidential material. Review or other use > of this information by persons other than the intended recipient is > prohibited. If you've received this in error, please contact the sender > and delete from any computer. > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
