On Mon, Aug 14, 2006 at 02:48:54PM -0600, Josh Barron wrote: > My users have informed me that they are unable to click on > hyperlinks for any of the tickets listed under "10 Highest > Priority Tickets I own." All they see is plain text for the list > of tickets. I have verified this behavior from my workstation for > all of their accounts. > > They are able to manipulate tickets by searching for them manually > or doing a quick search. For testing purposes I have made the > users "SUPER USERS" and they still do not see hyperlinks. My user > works just fine, with the same permissions and group membership as > them.
We just spent half of today trying to hunt this bug down at our site. It's not necessarily a bug, per se, but it sure is annoying. AFAICT, share/html/Elements/MyRT loads user preferences from the database when deciding how the 'RT at a glance' page should be rendered. In the Attributes table, three attributes are defined by default when you upgrade to or install 3.6.X (this is all in etc/upgrade/3.5.1/content, if you're interested). These attributes are named 'HomepageSettings,' 'Search - Unowned Tickets' and 'Search - My Tickets.' We just installed 3.6.1 at our site, and wanted to exclude our SPAM queue from the '10 newest tickets' widget. I edited and saved the search successfully, and indeed the SPAM queue was excluded. Editing the search also overwrote the default settings for the 'Search - Unowned Tickets' attribute, which caused the content-but-no-links symptom you describe. To fix this, we regenerated the default attributes (search Attributes for items with Creator=1) using rt-setup-database and a modified version of the content upgrade mentioned above. For users that had saved the broken, no-links version as their display preference, we removed their setting so that they'd fall back to the default. Things look much better now. Like I said, I'm not sure if this is a bug or not. However, it *would* certainly be nice to have the display preferences be globally-editable (just as the search that produces the widget's results is). Pardon me if some of the details are a bit vague; I've been deep in the database for the last few days and am trying to return to normalcy. ;) -- [Will [EMAIL PROTECTED]|http://www.lfod.us/] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
