On 8/14/06 5:48 PM, "Will Maier" <[EMAIL PROTECTED]> wrote:
> On Mon, Aug 14, 2006 at 02:48:54PM -0600, Josh Barron wrote: >> All they see is plain text for the list >> of tickets. I have verified this behavior from my workstation for >> all of their accounts. > > We just spent half of today trying to hunt this bug down at our > site. It's not necessarily a bug, per se, but it sure is annoying. > I also spent a while with this one today... Thought it was me, but looks like it's something about modifying the System Saved Search. If you log in as superuser and edit the At-A-Glance "N newest unowned tickets" or "N highest priority tickets I own", you should be able to "edit the predefined search itself". I found the problem by choosing the "advanced" view of the query. It showed: '<a>__id__</a>/TITLE:#', '<a>__Subject__</a>/TITLE:Subject', Etc. In the second (Format) textarea... I was able to get the correct format by changing these to: '<a href="/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#', '<a href="/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject', And (this was the important part!) Apply the changes and then Click on the "Save" button for the "[_1] highest priority tickets I own" in the Saved Searches section of the page. Then anyone who hasn't modified their own At-A-Glance should show the correct information. It's a problem that once you've put the column linked to "Display" in the GUI Format area, you can't tell which of the columns are links and which aren't and what they're linked to... Not exactly a solution, but at least a little more information. Hope it helps, Erik Peterson _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
