Ruslan Zakirov wrote:
May be I was too fast in response and really you have to handle it in
your MTA.
This may sound like a dumb question, but (if you know) what would you
suggest to do in the MTA, I use exim, should I be stripping the cc that
match the queue addresses, but this wont show "that this email was cc'ed
to the other queue" in the ticket??
Roy
On 8/15/06, Ruslan Zakirov <[EMAIL PROTECTED]> wrote:
http://wiki.bestpractical.com/?RTAddressRegexp
On 8/15/06, Roy El-Hames <[EMAIL PROTECTED]> wrote:
> Hi there;
> I have 2 queues q1 and q2 each have an email address forwarded to it
> [EMAIL PROTECTED] and [EMAIL PROTECTED] ..
> When a user send an email to [EMAIL PROTECTED] with a cc to [EMAIL
PROTECTED], this is
> resulting on a tickets created in each queue, is there a way to limit
> this so it only creates one ticket??
> my system rt-3.6.1 apache2/mysql 5/mod_perl2
> Regards;
> Roy
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
Best regards, Ruslan.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com