On 8/15/06, Roy El-Hames <[EMAIL PROTECTED]> wrote:
Ruslan Zakirov wrote:
> May be I was too fast in response and really you have to handle it in
> your MTA.
This may sound like a dumb question, but (if you know) what would you
suggest to do in the MTA, I use exim, should I be stripping the cc that
I become very stupid when topic gets close to MTAs.
match the queue addresses, but this wont show "that this email was cc'ed
to the other queue" in the ticket??
I suggest to deliver only one copy of email to RT. I don't really know
how flexible MTAs could be. Anyway RT creates two tickets as your MTA
runs the rt-mailgate script twice. If you change MTA configuration
then RT would create only one ticket.
Roy
>
> On 8/15/06, Ruslan Zakirov <[EMAIL PROTECTED]> wrote:
>> http://wiki.bestpractical.com/?RTAddressRegexp
>>
>>
>> On 8/15/06, Roy El-Hames <[EMAIL PROTECTED]> wrote:
>> > Hi there;
>> > I have 2 queues q1 and q2 each have an email address forwarded to it
>> > [EMAIL PROTECTED] and [EMAIL PROTECTED] ..
>> > When a user send an email to [EMAIL PROTECTED] with a cc to [EMAIL
PROTECTED], this is
>> > resulting on a tickets created in each queue, is there a way to limit
>> > this so it only creates one ticket??
>> > my system rt-3.6.1 apache2/mysql 5/mod_perl2
>> > Regards;
>> > Roy
>> > _______________________________________________
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>> >
>> > Community help: http://wiki.bestpractical.com
>> > Commercial support: [EMAIL PROTECTED]
>> >
>> >
>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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>> >
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>
--
Best regards, Ruslan.
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