http://wiki.bestpractical.com/index.cgi?Rights
Tim Hill wrote:
Hi,
I installed Ubuntu server (Dapper 6.06), and then followed the
instructions at http://howtoforums.net/viewtopic.php?t=48
<http://howtoforums.net/viewtopic.php?t=48> regarding how to set up RT.
The software used (Request-Tracker3.4, Apache2, Postfix &
PostgreSql-7.4) were all installed from packages.
I have logged onto RT as root and created a couple of users, I have
also created a test queue. The users I have set up can see the general
queue and the test queue. They can create issues which successfully
appear on the system, although it is at this point that I run into
problems.
The users can't see any of their open or closed tickets, but they can
see any ticket if they enter the ticket number in the search box.
Has anyone seen this (or a similar) problem before? Have you got any
ideas about what I may need to look at?
Please let me know if I need to provide any other information and I
will try to get it asap.
Thanks,
Tim
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--
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
_______________________________________________
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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