Kenneth,
I think you meant Martyn, We do n't have NotifyActor enabled, (I know
what I did so don't need an email to tell me).. however as I understand
it, Martyn need NotifyActor enabled and should disable any scrips for
Owner change except for Notify Owner (if that make sense).
Roy
Kenneth Crocker wrote:
Roy,
Once the user takes the ticket, he becomes the owner, so why would
he want an e_mail telling him he took a ticket when he KNOWS he took a
ticket?
Kenn
LBNL
Roy El-Hames wrote:
Adjust your global/scrips to how you want them ...
Roy
Martyn Routley wrote:
Hi
Am I being dense....(Answers on a postcard to...)
I have installed 3.6.0 from FreeBSD ports and it works. Yay!
By default, when a message is sent to rt, a response is sent to the
requestor and to the support users to alert them. Once the
ticket has been taken by a user, the emails seem to go to everybody
except the owner.
My question is this.
Is it possible to have the messages sent only to the ticket owner
and not everyone?
Martyn
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