Roy El-Hames <mailto:[EMAIL PROTECTED]> wrote: > Kenneth, > I think you meant Martyn, We do n't have NotifyActor enabled, (I know > what I did so don't need an email to tell me).. however as I > understand it, Martyn need NotifyActor enabled and should disable any > scrips for Owner change except for Notify Owner (if that make sense). > Roy > > Kenneth Crocker wrote: >> Roy, >> >> >> Once the user takes the ticket, he becomes the owner, so why >> would he want an e_mail telling him he took a ticket when he KNOWS >> he took a ticket? >> >> Kenn >> LBNL >> >> Roy El-Hames wrote: >>> Adjust your global/scrips to how you want them ... >>> Roy >>> >>> Martyn Routley wrote: >>>> Hi >>>> Am I being dense....(Answers on a postcard to...) >>>> >>>> I have installed 3.6.0 from FreeBSD ports and it works. Yay! >>>> >>>> By default, when a message is sent to rt, a response is sent to the >>>> requestor and to the support users to alert them. Once the ticket >>>> has been taken by a user, the emails seem to go to everybody >>>> except the owner. >>>> >>>> My question is this. >>>> Is it possible to have the messages sent only to the ticket owner >>>> and not everyone? >>>> >>>> >>>> Martyn
Hi Yes, it was NotifyActor I was after. Martyn Routley ----------------------- ----------------------------------------------------------------------------- This message has been scanned for viruses and dangerous content by the http://www.invictawiz.com MailScanner, and is believed to be clean. ----------------------------------------------------------------------------- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
