I seem to be experiencing the same difficulty -- same version of RT,
no customizations. The issue only occurs if I'm using SSL, however.
I activated the aforementioned configuration, but no change. The
following actions send me back to the log-in (and upon authenticating
I'm immediately directed to the proper page):
* `Take`
* `Resolve`
* `Open` (from resolved)
Still poking around to see if I can make some sense of it.
-FC
On 8/18/06, Jesse Vincent <[EMAIL PROTECTED]> wrote:
On Fri, Aug 18, 2006 at 10:37:50AM -0400, Tony Graziano wrote:
> >>> Jesse Vincent <[EMAIL PROTECTED]> 08/15/06 05:25PM >>>
> On Tue, Aug 15, 2006 at 04:58:07PM -0400, Tony Graziano wrote:
> <snip>
> So. Is this a 3.6.1 with no local customizations whatsoever
> that's breaking? If so, the right next step is to turn on cookie
> notification in your browser and see if RT is sending a new cookie
> right
> before each forced relogin attempt. Also, it's worth stopping apache,
> clearing
> out rt's var/mason/obj directory, and starting apache again. It's
> possible for some things to get cached across server restarts.
> <snip>
> Yes, it is setting a cookie at the login again. What gives? Usually it
> is when a ticket is being reolved (with or without response to
> requestors, or when manually creating a new ticket and "saving it". All
> the input is saved, and it takes you right back to the same ticket.I did
> stop apache and clean the obj directory, and turned on firefox to prompt
> for all cookies. When i got kicked out to the login screen, it prompted
> me to set a cookie when I hit "Login".
That's very strange and somewhat unexpected with 3.6.1.
Try enabling this option in your RT_Config:
# $WebSessionClass is the class you wish to use for managing Sessions.
# It defaults to use your SQL database, but if you are using MySQL 3.x
# and
# plans to use non-ascii Queue names, uncomment and add this line to
# RT_SiteConfig.pm will prevent session corruption.
# Set($WebSessionClass , 'Apache::Session::File');
> ------------------------
> For LAN Support:
>
http://www.myitdepartment.net/index.php?option=com_content&task=view&id=13&Itemid=29
>
> For Internet Support:
>
http://www.cavalierbroadband.com/index.php?option=com_content&task=view&id=41&Itemid=30
>
--
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
