In your MyTickets elements local/html/Elements/MyTickets add 2 columns,
Last Updated => $Ticket->LastUpdated and Last Updated By =>
$Ticket->LastUpdatedByObj->Name
In the order close change:(bottom of the page)
$MyTickets->OrderBy(FIELD => 'Priority', ORDER => 'DESC'); to
$MyTickets->OrderBy(FIELD => 'LastUpdated', ORDER => 'DESC');
Roy
Prasad Deshpande wrote:
Hi ,
I am running RT 3.2.3 on Red Hat 9. I am facing below mentioned
problem.
In my helpdesk environment, there are owners which are working on
multiple tickets. They communicate with the requestors through RT web
interface. So to check the requestor's feedback, owner has to glance
through all the tickets one by one allotted to him and see if somebody
has replied back. If the no. of tickets are more then it becomes task in
itself. So is there any way out so that owner will be informed on the
last updated ticket from the main screen itself.
If anybody has any suggestion or solution for above mentioned problem,
please let me know the same.
Thanks,
Prasad Deshpande
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