Prasad Deshpande wrote: > Hi , > I am running RT 3.2.3 on Red Hat 9. I am facing below mentioned problem. > In my helpdesk environment, there are owners which are working on > multiple tickets. They communicate with the requestors through RT web > interface. So to check the requestor's feedback, owner has to glance > through all the tickets one by one allotted to him and see if somebody > has replied back. If the no. of tickets are more then it becomes task in > itself. So is there any way out so that owner will be informed on the > last updated ticket from the main screen itself. > If anybody has any suggestion or solution for above mentioned problem, > please let me know the same. > >
If me is right understading problem ;) try customising on html/Elements/MyTickets about 60 line number [<A HREF="<% $RT::WebPath %>/Ticket/Update.html?id=<%$Ticket->Id%>"><&|/l&>Update</&></A>] +/<SMALL STYLE="FONT-WEIGHT: BOLD;"><%$Ticket->LastUpdatedByObj->Name || '-'%></SMALL> +/<SMALL><%$Ticket->LastUpdatedObj->AgeAsString || '-'%></SMALL> +</TD> And your will see "who last updated ticket"/"how time ago" on " 10 highest priority tickets I own..." screen Add "who last updated ticket" on Search result screen html/Search/Elements/TicketRow @@ -45,7 +45,7 @@ ><TD><small><%$Ticket->Requestors->MemberEmailAddressesAsString%></small></TD> <TD><SMALL><%$Ticket->CreatedObj->AgeAsString || '-'%></SMALL></TD> <TD><SMALL><%$Ticket->ToldObj->AgeAsString || '-'%></SMALL></TD> -<TD><SMALL><%$Ticket->LastUpdatedObj->AgeAsString || '-'%></SMALL></TD> +<TD><SMALL><%$Ticket->LastUpdatedObj->AgeAsString || '-'%></SMALL>/<SMALL STYLE="FONT-WEIGHT: BOLD;"><%$Ticket->LastUpdatedBy Obj->Name || '-'%></SMALL></TD> <TD><SMALL><%$Ticket->TimeLeft%></SMALL></TD> </TR> -- Dmitriy Yermakov _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
