I accidentally merged one ticket with the wrong numbered other ticket (easy to do as I'm just keying a number into a freetext field on the links page - I imagine in a busy helpdesk this could happen quite often). Is there a simple way to undo this?
After googling this, searching through the wiki and the rt-users archives I see lots of requests for a feature to 'split' tickets. eg. a ticket containing more than one request needing to be split in two. Whilst that would be nice, I think what I'm looking for is much simpler - the ability to undo a merge. I am running rt 3.4.2 on Ubuntu Breezy. Apache 2.0.54 & mysql 4.1.12. Cheers, Brett Sheffield _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
