Dmitriy Yermakov пишет: > For example > [rt3]> select id,EffectiveId from Tickets where id =6999; > +------+-------------+ > | id | EffectiveId | > +------+-------------+ > | 6999 | 6842 | > > so, ticket #6999 merged into ticket #6842 > for un-merge > [rt3]> update Tickets set EffectiveId=6999 where id=6999;
Thanks - that does the trick. I gather from your answer that there is no way of doing this in the interface? I had assumed I had missed something in the manual. As this is a fairly easy mistake to make and it is not desirable to give ordinary users access to the database, would it be useful for this feature to be added to the interface? I note that all other forms of linking tickets can be undone by "checking box to delete" in the links page. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
