Greetings!
RT 3.0.7_01
Is there a way to have new ticket creation blocked via email, but
allowed via command line utilities? I ask because we'd like to set up
a system where a CGI script is allowed to create new tickets in RT and
emails to the various queues are not -- but once the ticket is created,
emails to/from the queues would be allowed to be worked on that ticket.
The idea is, of course, to reduce spam tickets by forcing users to
utilize a web interface to create the initial ticket. Once done, then
we can have a civilized conversation via email.
Thoughts? Ideas?
Many advance thanks,
Nathan
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Nathan E. Pralle
www.nathanpralle.com
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