{$Ticket->FirstCustomFieldValue('My Custom Field Name')}
yeilds nothing...
I am trying to return the value of a specific custom field in an email ... or
set the priority based on the value of the custom field...
Am I referencing the fiel incorrectly??
Do I need a patch??
We are running RT 3.0.8 rc1
Please help.
Thanks in advance, Terri
Here is some code that I have tried:
In a scrip:
On Correspond
User Defined
Prep Code: Return 1;
Cleanup Code:
if $Ticket->FirstCustomFieldValue('Severity') eq "Urgent") {
$self->TicketObj->SetPriority( 100 );
return 1;
{$Ticket->FirstCustomFieldValue('Severity')}
Template: Blank
In a template, that is emailed on Correspond, I simply have:
{$Ticket->FirstCustomFieldValue('Severity')}
This send a blank email... no error.
Terri Bendl
Network Administrator
E-ZPass Help Desk
Ext 4316
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