I left the defaults of log to rt log in RT_Siteconfig. I can find nothing logged.
Also, It appeared I could not "reopen" a resolved ticket via an email response, but it does, it just takes like 30 minutes. Not sure what I did wrong. -----Original Message----- From: Ole Craig [mailto:[EMAIL PROTECTED] Sent: Friday, August 25, 2006 8:20 PM To: Farrell,Bob Cc: [email protected] Subject: RE: [rt-users] Tickets being "LOST" Bob - Do you have logging setup? (RT_SiteConfig.pm, what are the values for $LogToSyslog $LogDir $LogToFileNamed What do you see in the logs when this happens? On Fri, 2006-08-25 at 20:14 -0400, Farrell,Bob wrote: > Last observation: > > > > It is NOT on every ticket or particular Queue. > > > > It happens randomly. > > > > BF > > > > > ______________________________________________________________________ > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Farrell,Bob > Sent: Friday, August 25, 2006 7:25 PM > To: [email protected] > Subject: [rt-users] Tickets being "LOST" > > > > > I am getting a symptom on RT 3.6.1 where the RT box Auto Replies, > ( with a Ticket number ) but when you go to the Queue, it is not > there. > > > > If you search it by Ticket number, it says error ticket not recorded. > > > > This is now in Production after what I thought was INTENSE lab > testing. > > > > Any ideas? > > > > This is an EMERGENCY type situation, so any input is greatly > appreciated. > > > > Bob Farrell > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- /Ole Craig Security Engineer Team lead, customer support 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
