I have the log settings you have below, and nothing is logged. What's up with that ?
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Farrell,Bob Sent: Friday, August 25, 2006 11:14 PM To: Ole Craig Cc: [email protected] Subject: RE: [rt-users] Tickets being "LOST" Will do. Also, I "thought" you could add correspondence via RT when resolving a ticket. It just gives the canned template. I can only converse via email with reply in RT from the interface. Was it always that way ? -----Original Message----- From: Ole Craig [mailto:[EMAIL PROTECTED] Sent: Friday, August 25, 2006 10:36 PM To: Farrell,Bob Cc: [email protected] Subject: RE: [rt-users] Tickets being "LOST" Bob - Suggest you start logging at a finer level, e.g.: Set($LogToSyslog , 'debug'); Set($LogToScreen , 'error'); Set($LogToFile , 'debug'); Set($LogDir, '/var/log'); Set($LogToFileNamed , "rt.log"); On Fri, 2006-08-25 at 22:27 -0400, Farrell,Bob wrote: > I left the defaults of log to rt log in RT_Siteconfig. > I can find nothing logged. > > Also, It appeared I could not "reopen" a resolved ticket via an email > response, but it does, it just takes like 30 minutes. > > Not sure what I did wrong. > > -----Original Message----- > From: Ole Craig [mailto:[EMAIL PROTECTED] > Sent: Friday, August 25, 2006 8:20 PM > To: Farrell,Bob > Cc: [email protected] > Subject: RE: [rt-users] Tickets being "LOST" > > Bob - > Do you have logging setup? (RT_SiteConfig.pm, what are the > values for > > $LogToSyslog > $LogDir > $LogToFileNamed > > What do you see in the logs when this happens? > > > On Fri, 2006-08-25 at 20:14 -0400, Farrell,Bob wrote: > > Last observation: > > > > > > > > It is NOT on every ticket or particular Queue. > > > > > > > > It happens randomly. > > > > > > > > BF > > > > > > > > > > ______________________________________________________________________ > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of > > Farrell,Bob > > Sent: Friday, August 25, 2006 7:25 PM > > To: [email protected] > > Subject: [rt-users] Tickets being "LOST" > > > > > > > > > > I am getting a symptom on RT 3.6.1 where the RT box Auto Replies, > > ( with a Ticket number ) but when you go to the Queue, it is not > > there. > > > > > > > > If you search it by Ticket number, it says error ticket not recorded. > > > > > > > > This is now in Production after what I thought was INTENSE lab > > testing. > > > > > > > > Any ideas? > > > > > > > > This is an EMERGENCY type situation, so any input is greatly > > appreciated. > > > > > > > > Bob Farrell > > > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com -- /Ole Craig Security Engineer Team lead, customer support 303-381-3802 (main support hotline) 303-381-3824 (my direct line) 303-381-3801 (fax) www.stillsecure.com . . . _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
