I was new on the RT system administration and I just wonder if the
ticket status fields can be changed. Right now it has "New", "Open",
"Stalled", "Resolved", "Rejected" and "Deleted" which I want to add more
fields to reflect my needs. I looked on the wiki documentation and
nothing much mentioned. Your suggestion is very much appreciated.
David--
A search on the BP Wiki (http://wiki.bestpractical.com/) using the term
"status" returned:
* http://wiki.bestpractical.com/index.cgi?CustomStatuses
This appears to be an approach to adding custom statuses, a link to
an rt-users discussion on the same topic, and also some caveats.
Good luck!,
-jd
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