Hello,
I added a CF that holds ticket closure codes. My question is, how do I
make it mandatory to select a code before the status is changed to
close and make it so no matter how you close the ticket (jumbo, batch,
single), it must be filled out? My first idea is to make a custom CGI
that holds the codes and then uses the CLI tool to update and close
the ticket.
Thanks!
--
-Erik-
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