Hello
My name is Kenny. I am entirely new to RT but I will like to make some modifications and improvement on an existing RT system.The following are what I want to accomplish.
1. Presently staffs have to manually open tickets when customers send emails to then. I want a situation whereby when mails are sent to a particular email address, RT automatically creates the ticket and inform a staff to act.
2. I also want to know where the content of ticket history is being stores by the RT system.
I will appreciate your immediate reply
Thanks
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
