Kehinde Orisanaiye wrote:
Thanks for the immediate reply.Let's keep replies on the mailing list so that others can benefit from the archives. Currently there is no way of injecting Mail into RT. When customers send 'trouble' mails to a support address say [EMAIL PROTECTED], staffs have to manually create a ticket for the complains and then appropriate technical staffs will then act on it.Yes, that would be a pain and it would take away one of RT's main benefits, recommend you setup RT to use the [EMAIL PROTECTED] email address. Now i want an automation of all this. so that RT automatically create this ticket seamlessly and assign it to the appropriate dept. Our mail Server is Exim 3.5 running on Debian. I will really appreciate your help in this aspectOK, take a look at some details of how to setup Exim to interface with RT: http://wiki.bestpractical.com/index.cgi?EximConfig is RT and Exim on the same box? If not you may need to make [EMAIL PROTECTED] an alias so that it goes to the RT box instead and then configure an MTA on the RT box. I use Courer-MTA not Exim so I can't give you specific details but I'm sure others on the list are using Exim. I have access to the database but its like the content of tickets is not stored there, I only see Trouble Ticket subjects.Look in the attachments table, all message contents (the initial ticket as well as replies/comments) are stored there I believe. What exactly are you looking for? (if you're just trying to understand how RT works and where the data really is, I can understand that). Jay |
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