At Tuesday 9/12/2006 10:07 AM, Johan Schoen wrote:
Hi,
I want to know best practice of importing ticket data, including history,
from a legacy ticket system into RT.
I wrote:
How should I import ticket history into the Transaction table
without risking me kneecaps?
Johan,
I'd definitely recommend writing a custom perl script that uses the
RT API. There's a sample script on the wiki in the Contributions
section (rt-adduser) that should get you started.
You'll probably want to find a way to turn off RT's outgoing email
when you load tickets, otherwise your users may get mail relating to
old tickets. Also, I found that turning off all scrip processing
speeds up the load considerably. I hacked the RT perl code to do both
these things.
Steve
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