> We have a custom field that lists client profile names. One customer > has recently changed it's name from...let's say "Jack" to "Jill". As > a result, we need to alter the tickets previously marked as "Jack" to > "Jill". Is there a way to do this easily or will I need to run an > update on the database?
Isn't there a Wiki contribution for Bulk Custom Field editing? At least, there was. I don't seem to see it now, but I used that as the basis for doing my own take on it. I think I was going to post a contribution for it, but the WikiGods didn't consider it worthy. Well, not really, it was that since I apparently don't have the privileges, I can only post up to a certain amount of content, and the code I was contributing was greater than that limit. Eric Schultz United Online _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
