Look in RT_Config.pm
@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
Roy
Phil wrote:
I was under the impression that the Status field entries were from a text
file or from the database... but for the life of me I cannot find the
location of where the Status field comes from. I want to add to the
Status
fields... where can I make these changes...
I hope it is right under nose and simply cannot find it...?
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